Refund & Returns Policy
Refund & Returns Policy
We want you to be pleased with your purchase. Because Stephen Tompkins Studios offers a mix of studio-fulfilled artwork, limited editions, books, and made-to-order products, return eligibility varies by product type.
Studio-Fulfilled Items
For eligible studio-fulfilled items, you may request a return within 30 days of delivery.
To qualify for a return, the item must be unused, in the same condition in which it was received, and returned in its original packaging. Proof of purchase is required.
To request a return, contact:
Please do not send any item back before receiving return instructions from us. Unauthorized returns may not be accepted.
If a return is approved, we will provide instructions regarding where and how to send the item. Unless otherwise stated, return shipping costs are the responsibility of the customer.
Made-to-Order Products
Certain products, including apparel and phone cases, are produced individually after an order is placed through our production partner.
Because these products are made to order, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, incorrect color selection, or change of mind.
If a made-to-order item arrives damaged, defective, misprinted, or incorrect, please contact us so we can arrange an appropriate replacement or refund.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible at:
Please include your order number and clear photographs showing the issue. We will review the matter and work with you toward an appropriate resolution.
Original Artwork and Limited Editions
Original artwork, one-of-a-kind works, and limited-edition prints should be handled with particular care.
We do not offer exchanges on original artwork, one-of-a-kind works, or limited-edition prints.
Minor variations, handmade characteristics, paper irregularities, surface marks, or other evidence of the artist’s studio process may be inherent to original works and are not necessarily considered defects.
Non-Returnable Items
The following items generally cannot be returned:
- Made-to-order products where no defect or production error is present
- One-of-a-kind original artwork, except where required by applicable law
- Gift cards
- Final-sale items, except where required by applicable law
European Union and EEA Customers
Customers purchasing online in the European Union or European Economic Area generally have a 14-day right of withdrawal beginning when the goods are received, subject to applicable exceptions.
Certain goods made to order or clearly personalized may be exempt from this right of withdrawal.
Where the statutory right of withdrawal applies, returned goods must be sent back in accordance with applicable consumer law. Unless we agree otherwise, the customer is responsible for return shipping costs where permitted by law and where this has been disclosed before purchase.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact: